Version 1 (May 2019)
Spikey U (“we” / “us” / “our”) is committed to the security and fair processing of personal and / or sensitive data. This privacy policy (“Policy”) explains what data we collect and how we process it thereafter in accordance with applicable data protection law, in particular the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Please read this Policy carefully, as it contains important information about what information we collect, how and why we do so, how we process and protect this data after collection, your rights in relation to your personal data and how to contact us and / or the appropriate external authorities in the event that you wish to report a concern about the way in which we process your data.
What data do we collect?
Under the terms of the GDPR, we are considered the “controller” of data that individuals or companies provide us.
Through our day-to-day business interactions with customers we may, where applicable, collect and process the following personal and / or sensitive data:
Your name
Your data of birth
Your gender
Your specific learning requirements
Your contact details (phone numbers, postal address(es) and email address(es))
Your job title
Your personal or company credit card / billing information
Information about how you have engaged with our website (e.g. which web pages you visited, your IP address and the device you used)
How do we collect this data?
Data is either sent directly to us via means such as email and our online registration and certification system or collected automatically via our website (e.g. items such as IP address and browser type). A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. see our Cookie Policy.
Wherever personal information is shared with us by anyone other than the person whose information we are collecting (the “data subject”), it is the responsibility of the third party to ensure that the data subject is fully aware that their information will be shared with us and has provided their consent for this to happen prior to their information being shared. An example would be a training provider or employer ensuring that a learner or Apprentice has consented to their personal information being shared with us during their sign-up process.
Why do we collect this data and how do we use it?
We collect data in order to fulfil a variety of obligations, and we ensure that those sharing data with us are aware of what information is mandatory and what is optional in order for us to fulfil those different obligations.
Under the terms of the GDPR, we collect and process this data on one or more of the following bases:
Consent: for example, when you provide us with your email address and formally opt-in to receive marketing communications from us
Contractual obligations: for example, in order to deliver contracted products and services to centres and / or individuals, we may use an individual’s personal information to contact them directly
Legitimate interests: for example, in order to assist with complaints or appeals or to optimise your website experience
Legal obligations: for example, to assist us and / or law enforcement agencies with fraud investigations
Who do we share your data with?
We take all reasonable steps to ensure that personal data is suitably protected and can only be accessed and processed by those with a legitimate reason to do so. Aside from the applicable our UK staff, personal data may be shared with the following third parties:
Members of staff at a learner’s / Apprentice’s training provider or employer
Our service providers (for example, companies that supply and / or host our IT services, our print service supplier and credit reference agencies)
Our partners (specifically, any Awarding Organisations with whom we offer joint or collaborative services)
Consultants and / or professional experts whose remit specifically requires access to personal data
Law enforcement agencies, in the event that we are required to assist with legal proceedings
We also share aggregated (and usually anonymised) achievement data with regulatory bodies such as Ofqual.
Where personal data needs to be transferred to countries outside of the European Economic Area (“EEA”), we will take appropriate steps to ensure your personal information is afforded the same level of protection as described in this Policy.
How do we protect your data?
We use a combination of organisational and technical methods to protect your data from unauthorised access and / or accidental loss. Where we use third parties to process personal information, we also require them to adhere to the same levels of security and protection.
Any personal information that you voluntarily post via public platforms may become accessible to others. We cannot be held responsible for any personal information you have shared in this way, so you are advised to exercise caution when deciding when and where to share your information.
How long do we keep your data for?
We retain data for as long as is required to fulfil our ongoing regulatory, quality assurance and / or legal obligations. For example, learner and achievement data will be retained beyond the end of a contract between us and the learner’s training provider in case it should be required during regulatory audits, complaint handling, appeals and / or legal proceedings.
Please refer to the next section of this Policy and the ‘How to contact us’ section if you feel that we are retaining your data for longer than necessary and wish to exercise your “Right to erasure”.
Where you have opted into marketing communications, please note that you can update your preferences or unsubscribe at any time.
What rights do you have?
The GDPR outlines various rights that a data subject has with regard to their personal data. Please see a summary below:
The “Right to be informed”: individuals must be made aware of how and why their personal data is collected. In providing the Policy, Active IQ meets this requirement
The “Right of access”: individuals can request access to copies of their personal data in order to verify that it is being processed in a lawful and correct way
The “Right to rectification”: individuals can request that inaccurate personal data is corrected (or completed if it is incomplete)
The “Right to erasure”: under certain circumstances, an individual can request that their personal data is deleted (e.g. if they wish to unsubscribe from receiving marketing communications and also have their contact details completely deleted from our systems. This would be possible provided there was no legitimate ongoing reason for us to retain their details)
The “Right to restrict process”: under certain circumstances an individual can request the suppression of their personal data (e.g. allowing us to continue holding their data, but pausing all processing of that data whilst they seek to verify that it is accurate and / or being processed lawfully)
The “Right to portability”: under certain circumstances, an individual can request that their personal data is electronically transferred from us to another data controller
The “Right to object”: under certain circumstances, an individual can object to the way in which their data is being processed (for example, if they believe that we do not have legitimate grounds for collecting and processing certain information about them). If the objection is upheld, we are required to stop processing that information
If you wish to exercise any of these rights or raise a data protection issue with us, please find the appropriate contact details below.
How to contact us
If you have any queries or concerns about this Policy or wish to exercise your rights, please email us at
How to lodge a complaint
If you believe that your data protection rights may have been breached, you can lodge a formal complaint by contacting us as described above. If you are unhappy with our response, please visit to access more information about how to escalate your complaint to the Information Commissioner (if you are in the UK) or to your local data protection supervisory authority.
Changes to this Policy
We may update this Policy from time to time, and when doing so we will include a new version number and date so that you can be sure when that version was introduced. Where we believe changes to the Policy are materially significant, we will notify customers of the changes by email.
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